An updated version of the Strategic Plan was published in November The goal of this transformation is to enable improved and easier access to government services by business and individuals in ways that meet their expectations for a responsive, modern and secure digital government. In developing this plan, we also looked at what other jurisdictions are doing to organize internal capacity to drive innovation in digital services.
We will consider various models as we explore new approaches to utilize internal capacity to meet our current and future needs. At its core, the plan is intended to guide federal organizations and the IT community government of canada action plan IT priority setting and decision-making. This is why it includes actions to strengthen the current enterprise governance, government of canada action plan, a key to our success going forward. The strategic actions outlined in this plan include both current commitments and activities, as well as new enterprise directions, some of which may require additional approvals or funding to be fully implemented.
Regardless of their status, the directions outlined provide important guideposts for departments and agencies as they develop their individual IT plans and prioritize their IT investments.
Not all actions set out in this plan are expected to be completed by Neither is it expected that all departments and agencies will implement these actions within the same time frame.
Some actions may not be applicable or appropriate for all departments, most notably small departments and agencies. Deputy heads, in consultation with the Treasury Board of Canada Secretariat TBSwill take this into consideration when implementing the strategic plan. Through careful planning and cooperation within the Government of Canada enterprise, government of canada action plan, we can achieve the IT vision and meet the strategic goals government of canada action plan in this document.
Traditionally, government organizations have set up and run their own IT infrastructure and services in order to carry out their respective mandates. Over the last few years, the Government of Canada has taken the first steps to transform its approach to IT infrastructure and service delivery. This IT strategic plan builds on the lessons learned from these initiatives, and seizes on the opportunities created by technologies such as social media, mobile devices, analytics and cloud computing to fully maximize the benefits of an enterprise approach to IT.
This plan will deliver to Canadians the kind of government they expect — one that is open and transparent yet safeguards their personal information, government of canada action plan, one that delivers effective and responsive programs and services while being fiscally prudent, and one that makes decisions based on sound evidence while seeking meaningful engagement and collaboration with Canadians and other stakeholders.
To deliver on these citizen expectations, employees require modern and effective tools for their day-to-day work. They demand a modern workplace with digital tools that are integrated, collaborative and efficient. Along with these requirements, constantly evolving technology and the need to protect vital data and information from malicious cyber threats, make it essential that we renew our aging and mission-critical IT systems. At the same time, we must balance government of canada action plan growing demand for IT services with realistic capacity limitations.
Building on these key drivers, the overarching goals of service, security, value and agility set the direction for the strategy. The Government of Canada is committed to responsive and innovative IT government of canada action plan that meet business needs and enhance the end-user experience, to a secure and resilient enterprise infrastructure that enables the trusted delivery of programs and services, to smart investments across the board that ensure high-value and cost-effectiveness, and to an agile, government of canada action plan, connected and high-performing workforce with modern tools.
Four strategic areas of action will achieve these goals over the next four years and beyond. The first, Service ITcalls for the use of cloud computing, government of canada action plan platforms, and technologies and tools to manage service delivery and improve client satisfaction. These actions are necessary in order to develop a modern, reliable and sustainable IT infrastructure that allows for the secure sharing of information.
This in turn will ultimately result in better internal services for government employees and improved external services for Canadians and other users. The second area, Secure ITfocuses on layered defences to reduce exposure to cyber threats, increased awareness and understanding to proactively manage these threats, and protective measures to enable the secure processing and sharing of data and information across government of canada action plan. These actions will ensure that Canadians and others who access online services trust the government with their personal information.
The third area, Manage IT presents a strengthened governance approach, government of canada action plan, the evolution of IT management practices, process and tools and a focus on innovation as well as sustainability.
Implementing these strategic actions will ensure that IT investments are sustainable, take advantage of economies of scale, and demonstrate value by helping departments deliver on their mandates.
The fourth area, Work ITintroduces actions to build a high-performing IT workforce and a modern workplace that provides public service employees with the tools they need to do their jobs. Progress towards achieving the strategic goals outlined in the IT strategic plan will be tracked, evaluated and reported.
It will be reviewed yearly to ensure it stays up to date and relevant, supported by an implementation roadmap to track and report on progress Appendix A. Departments and agencies through their investment plans, will detail how this enterprise approach will be implemented in their organization, government of canada action plan.
With this strategic plan, the Government of Canada has set out a clear path to getting the maximum benefit out of the money it spends on IT. Implementing this agenda is crucial to ensuring that the Government of Canada is ready and able to meet the needs and expectations of Canadians in the years ahead. IT services in the Government of Canada are delivered by 17, Personal plan accounting professionals working in more than 1, government locations across Canada and around the world.
The Government of Canada is made up of more than separate organizations that deliver a broad range of programs and services to individuals and businesses in Canada and abroad. IT supports the government in delivery of these programs and services. In the past, many operated their own IT infrastructure and services to carry out their respective mandates. Increasingly, the disadvantages of this approach have become apparent. Inefficiency, duplication and IT-systems incompatibility have hindered the ability of government decision-makers to get the high-quality, real-time information they need to deliver excellent results.
In our digital era, individuals, business and others who interact with government have high standards for the services they receive. The Government of Canada is transforming how government works so that it better reflects the values and expectations of its clients. This IT strategic plan supports the continued transformation to enterprise IT infrastructure and service delivery and proposes to address these and other challenges by responding to the following key drivers:.
Canadians want and deserve technology that provides the best service to them, when and where they need it, and in a client-centric manner. They want to be assured that departments and agencies are using the best available data to make evidence-based decisions with respect to policies, programs and services that affect everyone.
They value government that is open with its data and other business information yet protects their privacy. Internal clients, including employees, government of canada action plan modern and effective tools that connect up to make their day-to-day work efficient and provide value-added to their efforts.
They demand a digital experience that is optimized, integrated and diversely client-centric. Employees in a modern workplace need digital tools that promote collaboration, information sharing and increased productivity. Cybersecurity is an ever-evolving aspect of any information technology strategy. While bringing important opportunities, the consolidation of systems leads to a greater attack surface that requires enhanced security measures to minimize risks. Inconsistent management of government networks and the security profiles of government endpoint devices — computer devices capable of connecting to the Internet — also has the potential to increase the risk of cyber-attack, government of canada action plan.
Sharing our infrastructure, and using common IT solutions to meet common needs, is one part of leveraging technology in a whole-of-government, or enterprise, approach, along with addressing security, privacy, accessibility, and open information requirements. For IT users, it will be important to ensure a consistent end-user experience government-wide, regardless of government of canada action plan location. Issues of latency, bandwidth, security, infrastructure and other considerations need to be taken into account.
As well, the complexity of IT-enabled projects is increasing as we move toward a more horizontal delivery model. Authoritative governance is needed to make enterprise decisions about IT investments.
IT infrastructure transformation is proceeding slower than anticipated; complexity of the task has caused some delays and procurement is taking longer than planned.
Funding pressures are arising, in part, from stronger than forecasted growth in demand. While progress has been made to rationalize applications, current system health indicators signal more work is needed to address this risk. The provision of secure, agile and reliable IT services delivers improved productivity and streamlined, high quality government services that are simpler and easier to access, where and when our clients want them.
Aging IT risks have been reduced through the completion of the IT infrastructure transformation and implementation of models government of canada action plan processes to ensure sustainable funding to address IT renewal. IT platforms that are the backbone for information sharing, big data analytics and collaboration, enable the use of high quality government data to inform decisions and identify innovative approaches to public policy. The use of enabling technologies such as cloud computing and social media offer more ways to engage with Canadians and others.
Through proactive measures, the government has reduced the threat surface of internet-connected networks and improved controls regarding access to government-held information. Enhancing government network and system security ensures that Canadians and others assessing online services can trust the government with their personal information.
IT investment that is targeted at business priorities drives greater efficiency and encourages innovation by government and third parties. Better management of IT investment maximizes value and reduces service delivery costs, enabling the government to respond more rapidly to emerging issues.
The government is served by a high performing, strategically minded IT workforce who enjoy exciting career opportunities in the federal government. The Public Service is highly connected, and technology integrates seamlessly into daily work life.
IT allows people to work smarter and solve problems more effectively by providing secure, agile and reliable systems and tools for information sharing, government of canada action plan, collaboration, and innovation. Federal information technology professionals are strategic partners within our organizations, providing excellence in IT services and delivering secure, reliable and agile technology.
Hud energy action plan collaboratively with stakeholders and across government, our efforts add value in the workplace and contribute to better programs and services for Canadians. The Government of Canada strives to be an innovative organization that provides its employees with modern technology that supports information sharing, collaboration, and that will attract, retain and encourage public servants to work smarter, be innovative, greener and healthier so that they may better serve Canadians.
Where an enterprise solution exists to meet a common business need, departments and agencies should stop investing in departmental legacy versions and refocus efforts, resources and funds on becoming ready to adopt the enterprise solution and on accelerating its delivery, government of canada action plan.
Departments and agencies should explore Software as a Service SaaS cloud computing services before developing solutions in-house. Departments and agencies should actively seek out opportunities to pool resources inter-departmentally to address common business needs. Where an enterprise solution to meet a common business need does not exist, government of canada action plan, departments and agencies should examine potential solutions taking into consideration total cost of ownership, ability to meet current and future business requirements, interoperability and assessing internal capacity.
The overarching strategic goals of servicesecurityvalueand agility along with the mission statement set the direction for the IT strategic plan. The Government of Canada is committed to responsive and innovative IT services that meet business needs and enhance the end-user experience, to a secure and resilient enterprise infrastructure that enables the trusted delivery of programs and services, government of canada action plan, to smart investments across the board that ensure high-value and cost-effectiveness, government of canada action plan, and to a connected and high-performing workforce with modern tools.
A responsive and innovative IT service that meets business needs and enhances the end-user experience. A secure and resilient enterprise infrastructure that enables the trusted government of canada action plan of programs and services.
Each of these four key areas detail the specific actions and activities required to deliver results under the goals of service, security, value and agility. The IT strategic plan framework is illustrated below. Service IT focuses on developing a modern, reliable, interoperable and sustainable IT infrastructure that allows for secure sharing of information, ultimately resulting in better internal services for government employees and improved external services for Canadians.
Table 1 below shows the strategic actions that are currently underway, and those that represent new enterprise directions which may require additional approvals or funding to be implemented. The more open, transparent and integrated government programs and services become, the more they will depend on IT to deliver secure and reliable services that meet agreed upon expectations.
An IT service catalogue is a list of available technology resources and offerings within an organization. It is a tactical, operational tool that is intended to make it easier for clients to request IT services on a government of canada action plan basis. SSC and PSPC will develop IT service portfolios and service catalogues that clearly articulate enterprise service expectations for the services they provide, government of canada action plan, including:.
With respect to IT security, SSC will establish expectations and provide the necessary information to partners for the IT infrastructure that it manages. Key performance indicators that focus on operational excellence and delivery are critical tools in managing the delivery of IT services. Departments and agencies will put in place metrics for monitoring client satisfaction and key areas of IT government of canada action plan performance e.
Departments and agencies traditionally have implemented their own ITSM tools, government of canada action plan. These tools are expensive to implement and maintain, and the diversity of tools affects overall ITSM efficiencies.
Moreover, service request and trouble tickets do not flow easily within and between organizations.